Right of withdrawal

General Terms and Conditions of remtra GmbH & Co. KG § 4 Statutory Right of Withdrawal

(1) Consumers have a statutory right of withdrawal, which is explained below. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity.

 

(2) The following cancellation policy applies to goods that can normally be returned by post ( parcelable goods ):

Cancellation
Policy Right of Cancellation
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the last goods.
To exercise your right of cancellation, you must inform us (remtra GmbH & Co. KG, Gutenbergstraße 35, 68167 Mannheim, Germany, Tel.: +49 (0) 621 / 33 93 98 55, Fax: +49 (0) 621 / 33 93 98 56, Email: info@remtra.de) by means of a clear statement (e.g. a letter sent by post, fax or email) of your decision to cancel this contract. You may use the attached model cancellation form, but this is not obligatory.
To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of the revocation

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return the goods to us without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal from this contract to us.

remtra GmbH & Co. KG
Gutenbergstraße 35
68167 Mannheim

to return or hand over the goods. The deadline is met if you send the goods before the fourteen-day period expires.
You bear the costs of returning the goods.
You are only liable for any diminished value of the goods if this diminished value is due to handling of the goods beyond what is necessary to ascertain their nature, characteristics, and functioning.

 

(3) The following cancellation policy applies to goods which, due to their nature, cannot normally be returned by post ( non-parcelable goods ):

Cancellation
Policy Right of Cancellation
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the last goods.
To exercise your right of cancellation, you must inform us (remtra GmbH & Co. KG, Gutenbergstraße 35, 68167 Mannheim, Germany, Tel.: +49 (0) 621 / 33 93 98 55, Fax: +49 (0) 621 / 33 93 98 56, Email: info@remtra.de) by means of a clear statement (e.g. a letter sent by post, fax or email) of your decision to cancel this contract. You may use the attached model cancellation form, but this is not obligatory.
To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of the revocation

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees for this reimbursement.
We will collect the goods. We will bear the costs of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

 

(4) Reproduction of the statutory model withdrawal form

Sample cancellation form

(If you wish to cancel the contract, please fill out this form and return it.)

To:
remtra GmbH & Co. KG
Gutenbergstraße 35
68167 Mannheim
Email: info@remtra.de
Fax: +49 (0) 621 / 33 93 98 56

I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if notification is on paper)
Date

(*) Delete as appropriate.